FAQs
Frequently Asked Questions (FAQ)
Welcome to the OverRun FAQ page! Here, we've compiled answers to some of the most common questions our customers have. If you don't find the information you're looking for, feel free to contact our customer support team for assistance.
1. How can I place an order?
To place an order on OverRun, simply browse our website, add the items you'd like to purchase to your shopping cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be confirmed once payment is processed.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. You can select your preferred payment method at checkout.
3. Can I track my order?
Yes! Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
4. Do you offer international shipping?
Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times may vary depending on your location. You can check the shipping options available to your country at checkout.
5. What is your return policy?
We want you to be completely satisfied with your purchase from OverRun. If for any reason you're not happy with your order, you can initiate a return within 30 days of receiving your items. Please ensure that the items are in their original condition, unworn, and with all tags attached. For more details, please refer to our Refund Policy.
6. How can I contact customer support?
If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us by email at overrunontop@gmail.com or through our contact form on the website. We strive to respond to all inquiries promptly.
7. How can I stay updated on new arrivals and promotions?
To stay updated on the latest news, new arrivals, and exclusive promotions from OverRun, be sure to subscribe to our newsletter. You can sign up by entering your email address in the subscription box at the bottom of our website or by creating an account.
8. Are your products sustainable and ethically sourced?
We're committed to sustainability and ethical practices. While not all of our products are certified sustainable, we work with suppliers who share our values and strive to minimise our environmental impact.
